Minutes:
The Strategic Lead –
Community Development and Equalities introduced the report and
stated that community engagement covered a broad spectrum, but the
introduction of a new consultation portal increased residents
inclusion, although it was only in early stages of development. She
felt it was the right time to introduce a new community engagement
approach, which could galvanise best practice and work across
council departments. She added that all council departments should
be working with communities to deliver joint outcomes and enable
community action, without encountering too much bureaucracy. She
summarised and stated the purpose of this report was to gauge
Members views and increase community conversations.
The Chair welcomed the report and felt it was crucial to engage
communities. He asked about the process of moving community
engagement forward, for example by mapping community groups, and
ensuring harder to reach communities were included. The Strategic
Lead – Community Development and Equalities answered that the
team were currently organising a conference with CVS that would
display best practice and how the council were effectively managing
services. She clarified that the new framework would not just
consult residents, but would actively engage them. She mentioned
that the council had a good understanding of voluntary, faith and
community groups, and had an ‘asset map’ on a variety
of groups. She stated that the new portal was digital and
interactive to help harder to reach groups get involved and feel a
part of their community.
The Chair asked if new digital engagement was being considered as
part of this approach, such as community Facebook pages. The
Strategic Lead Community Development and Equalities replied that
the consideration of social media was included as part of the
strategy, and the portal was becoming a way to increase traction on
social media. She added that the portal was not just for surveys,
but also for residents to make suggestions, comments and showed
visual maps. She stated that it also had a participation budget
tool, so a council department could show residents how much money
they could spend on a project and residents could get involved by
deciding on certain aspects within that budget. She commented that
the purpose of this report was to get Member agreement and then
every department would sign up to this proposal, so all services
could think about the community and say yes to community
action.
Councillor Duffin commented that he wanted to see consultation and
petition successes pushed on social media, so residents could see
the feedback from their participation. He felt that residents often
felt disenfranchised as they were consulted on topics, but the
outcomes did not change. He wanted to see community engagement
leading to definitive change. The Strategic Lead Community
Development and Equalities agreed that residents often felt like
decisions had already been made, so the new proposal would help to
convince people their participation does matter. She added that new
portal would give feedback to residents on consultation, and gave
the example of the library consultation that highlighted to
residents how they had been listened too. Councillor Duffin asked
that consultations become easier to use, for example using yes or
no polls on Facebook, or asking people to vote and share their
opinion. The Strategic Lead Community Development and Equalities
replied that the new portal could achieve this, as it was not
wholly council led, so residents could become pro-active. She
stated the team were now using quick polls to gauge
resident’s opinion, as well as making the system more
user-friendly by introducing emojis.
Councillor Jefferies felt it was good to see increased resident
engagement, and highlighted 2.4 in the report, stating that it was
good to see Members could get involved and lead, as often they had
access to resident’s viewpoints. Councillor Duffin asked if
there was scope around the petitions process, so communities could
drive the narrative. The Strategic Lead Community Development and
Equalities responded that petitions were now included on the
portal, so it was easy for a resident to raise a petition. She
added an article had been written by the company who ran the
portal, which highlighted how well Thurrock were using the system.
RESOLVED: That:
1. The Committee considered the proposal to develop a new framework
for community engagement building on the principle of collaboration
with communities.
2. The Committee made comments to support the scope in this paper
and the development of this approach.
Supporting documents: